Returns

Changed your mind? Not a problem.

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that it was received in, with all tag and stickers still attached to the garment. Once this has been received and assessed by our returns team an exchange or a refund will be issued within one working day.

Please note, we do not accept returns on any personalised item.

In order for us to process your Return or Exchange as fast as we can, please complete a return request by clicking here.

This is not a free post address and shipping will need to be paid when the item is being sent.

We recommend sending all products by Royal Mail and we do not require these to be sent by any tracked service, but this would be at your own discretion and preferred delivery method. For all untracked services used, we recommend keeping the postage receipt safe until the item has been received back to us.

Once a return request has been made, please return any products to the following address.

VIP WEES
UNIT 1,
UPPER BOAT TRADING EST,
PONTYPRIDD,
CF37 5BP
UNITED KINGDOM

For customers based in the USA and Canada please contact us for an alternative return address. If you have any other queries, please get in touch using the ‘Chat With Us’ feature art the bottom of the page.

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VIPWees